14-Day Returns & 90-Day Local Warranty
Coverage officially begins on the exact delivery timestamp provided by our courier. Managed by Coziture (UEN: 53528747W).
14-Day Money-Back
Unopened, uninstalled, and unaltered items qualify for a full refund. Must report within 14 days of delivery timestamp.
90-Day Local Warranty
Covers manufacturing defects, gear mechanisms, and transit damage out of the box. Includes free spare parts or local exchange (No cash refunds after Day 14).
Coverage Terms & Compliance Rules
90-Day Warranty Scope vs. 14-Day Refund Rules
Days 1–14: Eligible for cash refund or return if item is unused and packaging is intact.
Days 15–90: Strictly covers manufacturing defects and gear mechanism failures. We provide free spare part dispatch or 1-to-1 exchange. No cash refunds are issued after 14 days.
Out-of-Stock Warranty Protection (Replacement Fallback)
If a required replacement part or unit is out of stock or discontinued during the 90-day period, Coziture resolves the claim via:
1. Free Upgrade: An equivalent or higher-spec in-stock model at no extra charge.
2. Store Credit: 100% store credit voucher with no expiration.
3. Full Refund: 100% cash refund if no suitable replacement can be provided.
Non-Returnable Items & DIY Exclusions
Strictly Non-Returnable: Sale items, promotional bundle sets, and made-to-order custom products.
Excluded Damage: Incorrect drilling, dropped units, self-measurement errors, or unauthorized walk-ins at Jurong East. Low-cost replacement spare parts are available upon request.
Product Condition, Packaging & 30-Day Limit
Products must be unused, unwashed, and unaltered. Original packaging, unique identifiers (UID), and tags must be 100% intact. Approved returns/exchanges must be physically dropped off or shipped back within 30 days of delivery confirmation. Freight fees are non-refundable.
Refund Processing & Legal Disclaimer
Approved cash refunds are credited back to the original payment method within 7 to 14 business days. Coziture reserves the right to modify return, warranty, and exchange terms at any time without prior notice.
4-Step Photo/Video RMA Process
- Record: Take a 10-second video/photo showing the mechanism issue or defect clearly.
- Submit: Email support@coziture.shop with your Order # and proof of purchase.
- Verify: SG support team verifies coverage and approves RMA within 24 hours.
- Resolve: Fast local spare part dispatch, 1-to-1 exchange, store credit, or refund processed within 7–14 business days.