Frequently Asked Questions
Coziture (UEN: 53528747W) Official Guide
1. Ordering & Account Setup
1. How do I create an account?
Click the account icon at the top right and register using your email address.
2. Do new accounts receive special benefits?
Yes, creating an account unlocks a complimentary 1-Hour Free Consultation.
3. Can I place an order as a guest?
Yes, guest checkout is supported with order status tracking using your Order ID.
4. Is my personal data secure?
All data is strictly protected under Singapore PDPA standards.
5. How do I modify my order details?
Email support@coziture.shop within 2 hours of payment confirmation to request edits.
6. Can I cancel an order?
Cancellations are accepted within 2 hours of payment before warehouse packing.
7. Where can I view my order history?
Access your past orders and download official invoices in your Account Dashboard.
8. Do you have a physical showroom?
We operate strictly online to offer factory pricing; walk-ins are not permitted.
9. What if I entered an incorrect shipping address?
Contact support@coziture.shop within 2 hours of payment so we can correct it before dispatch.
10. Do you offer bulk or corporate ordering?
Yes, please email support@coziture.shop to request a corporate quotation.
11. How do I confirm my payment went to Coziture?
The merchant or payee name shown at checkout should be Coziture, and your order confirmation and invoice carry the same name and UEN. If you see a different name, do not proceed and contact support@coziture.shop.”
2. Product Range & DIY Specs
11. Are items ready-to-install?
Yes, all items include standard DIY mounting hardware and brackets.
12. Do you offer custom sizing?
We sell pre-designed preset sizes for standard SG windows. Custom sizing is not available.
13. Covered if damaged during DIY?
DIY errors are excluded, but low-cost replacement spare parts are available.
14. Are fabrics fire-retardant?
Selected soft furnishing ranges feature certified fire-retardant (FR) ratings.
15. How to measure windows?
Measure outer window width and height, adding 10–15cm for coverage before selecting a preset size.
16. Are mounting brackets included?
Yes, all essential wall and ceiling mounting brackets are included in the package.
17. How do I clean the fabrics?
Spot clean with a damp cloth or follow the fabric care tags included in your parcel.
18. Are colors 100% accurate?
Minor variations may occur due to individual screen and monitor display settings.
19. Do you offer blackout options?
Yes, designated blackout ranges provide 90%+ light blockage for total privacy.
20. Where are goods sourced?
All items are sourced via our audited 10-step QA procurement pipeline.
3. Payments, Invoicing & GST
21. Payment methods accepted?
PayNow SG, Visa, Mastercard, and GrabPay via Stripe.
22. Is Cash on Delivery (COD) allowed?
No, we operate on a strictly digital, non-COD basis.
23. Are cheque payments accepted?
No, all payments must be completed online at checkout.
24. What billing currency is used?
All prices are quoted and charged in Singapore Dollars (SGD).
25. Any hidden checkout charges?
No, final pricing is fully transparent at checkout with zero hidden fees.
26. Do you issue official invoices?
Automated electronic receipt invoices are emailed under UEN 53528747W.
27. Is GST charged on purchases?
No GST is charged as Coziture is not GST-registered. All listed prices are nett and inclusive of import taxes.
28. What if payment fails?
Verify your 3D Secure details or select PayNow QR at checkout.
29. How are refunds paid?
Approved refunds return directly to your original payment method.
30. Need corporate billing?
Email support@coziture.shop with your company UEN for business orders.
4. Shipping & 5-Day Delivery SLA
31. What is the delivery timeframe?
All SG orders deliver within 5 business days.
32. Is local shipping free?
Free delivery applies to all orders SGD $79 and above.
33. Where are items shipped from?
Dispatched directly from our Jurong East fulfillment hub.
34. Do you ship internationally?
We currently ship exclusively within Singapore.
35. How do I track my delivery?
Live tracking link is sent via email/SMS upon dispatch.
36. What if I am not home?
Couriers re-attempt delivery or contact you directly.
37. Can I schedule exact delivery time?
Deliveries follow standard local courier delivery routes.
38. Any restricted delivery zones?
Mainland SG & Sentosa only (excludes PO boxes/military zones).
39. What if delivery is delayed?
Check tracking or email support@coziture.shop for updates.
40. How is receipt confirmed?
Confirmed via courier digital signature or photo POD.
5. 14-Day Returns & 90-Day Warranty
41. What is the return policy?
14-day money-back guarantee for unused, uninstalled items with original packaging and tags intact.
42. What does the 90-day warranty cover?
Covers manufacturing defects and mechanism failures with free parts or exchanges (no cash refunds after Day 14).
43. When does coverage start?
Anchors strictly to the official delivery timestamp provided by our courier partner.
44. Are DIY installation errors covered?
Excluded, but low-cost replacement spare parts are available upon request.
45. How do I submit an RMA request?
Email support@coziture.shop with a 10-second photo/video showing the issue; walk-ins are not permitted.
46. Who covers return shipping costs?
Customers cover return transit unless the item arrived factory-defective or damaged out of the box.
47. How fast are refunds processed?
Approved refunds process within 7–14 business days to your original payment method upon warehouse inspection.
48. What if an item arrives damaged?
Report within 48 hours of delivery receipt with photo/video proof for immediate local replacement.
49. Are sale or made-to-order items returnable?
Sale items, promotional bundles, and made-to-order products are non-refundable for change of mind.
50. How do I request low-cost spare parts?
Email support@coziture.shop with your order number and part required for direct dispatch.