Warranty & Returns

Days 1–14: Eligible for cash refund or return if item is unused and packaging is intact.
Days 15–90: Strictly covers manufacturing defects and gear mechanism failures. We provide free spare part dispatch or 1-to-1 exchange. No cash refunds are issued after 14 days, except where required by law. Nothing in this policy affects your rights under the Consumer Protection (Fair Trading) Act, including the Lemon Law (a defect found within 6 months of delivery is presumed to have existed at delivery, and you may ask for a repair or replacement, or a refund or price reduction if that is not possible), or the Sale of Goods Act.

If a required replacement part or unit is out of stock or discontinued during the 90-day period, Coziture resolves the claim via:
1. Free Upgrade: An equivalent or higher-spec in-stock model at no extra charge.
2. Store Credit: 100% store credit voucher with no expiration.
3. Full Refund: 100% cash refund if no suitable replacement can be provided.

Strictly Non-Returnable: Sale items, promotional bundle sets, and made-to-order custom products.
Excluded Damage: Incorrect drilling, dropped units, self-measurement errors, or unauthorized walk-ins at Jurong East. Low-cost replacement spare parts are available upon request.

Products must be unused, unwashed, and unaltered. Original packaging, unique identifiers (UID), and tags must be 100% intact. Approved returns/exchanges must be physically dropped off or shipped back within 30 days of delivery confirmation. Freight fees are non-refundable.

Approved cash refunds are credited back to the original payment method within 7 to 14 business days. Coziture reserves the right to modify return, warranty, and exchange terms at any time without prior notice.